{"id":19,"date":"2025-06-01T11:35:04","date_gmt":"2025-06-01T15:35:04","guid":{"rendered":"https:\/\/brockcooper.info\/?page_id=19"},"modified":"2025-09-06T22:21:25","modified_gmt":"2025-09-07T02:21:25","slug":"home-page","status":"publish","type":"page","link":"https:\/\/brockcooper.info\/index.php\/home-page\/","title":{"rendered":"Resume"},"content":{"rendered":"\n

Hickory Corners, MI 49060<\/a>
+1 (269) 261-0572<\/a><\/h1>\n\n\n\n
\n\n\n\n

IT Systems Administrator | Server Infrastructure Engineer | Technical Support Specialist<\/strong><\/p>\n\n\n\n

\n\n\n\n
\n
\"\"<\/figure>\n\n\n\n

IT professional<\/span> with over 8 years<\/strong> experience in
systems administration, enterprise server hardware,
client consultation, and technical support.

virtualization, storage, networking,
enterprise infrastructure.

Seeking a role<\/span> focused on IT systems, infrastructure,
or enterprise administration, security & support.<\/p>\n<\/div>\n\n\n\n

\n\n\n\n
\n
    \n
  • Active Directory, Group Policy, File\/Print Services<\/li>\n\n\n\n
  • Systems Administration (Windows\/Linux\/MacOS)<\/li>\n\n\n\n
  • Enterprise Server Deployment, Testing & Repair<\/li>\n\n\n\n
  • Enterprise Hardware Deployment<\/li>\n\n\n\n
  • Virtualization (ProxMox VE, VMware ESXi)<\/li>\n\n\n\n
  • Network Administration (DNS, DHCP, VPN, TCP\/IP etc.)<\/li>\n<\/ul>\n\n\n\n
      \n
    • Backup & Disaster Recovery<\/li>\n\n\n\n
    • Technical Support (Remote & On-Site)<\/li>\n\n\n\n
    • Helpdesk, Technical Support , Ticket Management & Documentation<\/li>\n\n\n\n
    • Security & Firewall Configuration<\/li>\n\n\n\n
    • Programming, Scripting & Automation<\/span> (C#, C++, Python, Bash, PowerShell)<\/li>\n<\/ul>\n<\/div>\n\n\n\n

      Work Experience<\/strong><\/h1>\n\n\n\n
      \n\n\n\n

      Hardware Solutions Engineer<\/strong>
      Service Express-Grand Rapids, MI
      June 2022 to Present<\/p>\n\n\n\n

        \n
      • Spearheaded the development of a new hardware repair department, significantly improving costs,
        turnaround times and overhead.<\/li>\n\n\n\n
      • Engineered, tested, and deployed enterprise server and storage hardware solutions for large-scale
        environments.<\/li>\n\n\n\n
      • Configured and implemented internal iPXE boot services, ProxMox VE, and TrueNAS infrastructure,
        reducing rack usage, energy consumption, and operational overhead.<\/li>\n\n\n\n
      • Provided expert-level support and resolution for advanced technical issues, becoming the go-to
        escalation resource.<\/li>\n\n\n\n
      • Rewrote & modernized internal web interfaces to improve usability, UX and operational insight.<\/li>\n\n\n\n
      • Resolved a critical memory leak in a C# API backend, enhancing system performance for the
        development team.<\/li>\n\n\n\n
      • Designed, developed and implemented 3D printed CPU covers for shipping and storage of
        motherboards.<\/li>\n<\/ul>\n\n\n\n

        IT Technician<\/strong>
        DDS Integration-Grand Rapids, MI
        2021 to 2022<\/p>\n\n\n\n

          \n
        • Delivered full-service IT support for dental practices, managing networks, workstations, and servers.<\/li>\n\n\n\n
        • Managed complex dental imaging systems and practice management software, ensuring zero
          downtime.<\/li>\n\n\n\n
        • Standardized backup procedures using cloud and on-site solutions.<\/li>\n\n\n\n
        • Managed desktop, server, firewall and VPN configurations.<\/li>\n\n\n\n
        • Created custom automation tools to handle repetitive support and administration tasks, improving
          workflow efficiency.<\/li>\n\n\n\n
        • Provided comprehensive vendor, doctor, and staff support both remotely and on-site.<\/li>\n<\/ul>\n\n\n\n

          Professional Services Technician<\/strong>
          CompuCraft-Grand Rapids, MI
          2018 to 2021<\/p>\n\n\n\n

            \n
          • Actively managed and resolved high-priority support tickets and escalations, maintaining customer
            satisfaction across multiple client environments.<\/li>\n\n\n\n
          • Authored and maintained internal documentation and guides, streamlining internal processes and
            reducing escalations.<\/li>\n\n\n\n
          • Participated in large-scale device rollouts and network deployments, including a MacOS and Windows
            device deployment in a public schools.<\/li>\n\n\n\n
          • Developed Python automation scripts to reduce manual work, increasing team productivity.<\/li>\n<\/ul>\n\n\n\n

            Desktop Support Technician<\/strong>
            TnT Marketing-Grand Haven, MI
            2016 to 2018<\/p>\n\n\n\n

              \n
            • Provided end-user support and system maintenance for hardware and software issues, both on-site
              and remotely.<\/li>\n\n\n\n
            • Set up and secured employee workstations, configured VPNs, and managed user access and encryption.<\/li>\n\n\n\n
            • Installed and maintained network devices, printers, and endpoint hardware.<\/li>\n<\/ul>\n\n\n\n

              Other Work Experience<\/strong><\/h2>\n\n\n\n
              \n\n\n\n

              Kitchen Manager<\/strong>
              The Library Kitchen and Taphouse-Kalamazoo, MI
              2015 to 2016<\/p>\n\n\n\n

                \n
              • Managed kitchen operations & inventory, led a team, and streamlined workflow in a fast-paced
                restaurant environment.<\/li>\n<\/ul>\n\n\n\n

                Shift Leader\/Manager<\/strong>
                Turbo Components-Fruitport, MI
                2013 to 2015<\/p>\n\n\n\n

                  \n
                • Oversaw CNC operations, performed QA checks, and ensured precision in part manufacturing
                  processes.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                  Hickory Corners, MI 49060+1 (269) 261-0572 IT Systems Administrator | Server Infrastructure Engineer | Technical Support Specialist IT professional with over 8 years experience insystems...<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":35,"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":149,"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/pages\/19\/revisions\/149"}],"wp:attachment":[{"href":"https:\/\/brockcooper.info\/index.php\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}