Resume
Hickory Corners, MI 49060
+1 (269) 261-0572
IT Systems Administrator | Server Infrastructure Engineer | Technical Support Specialist
IT professional with over 8 years experience in
systems administration, enterprise server hardware,
client consultation, and technical support.
virtualization, storage, networking,
enterprise infrastructure.
Seeking a role focused on IT systems, infrastructure,
or enterprise administration, security & support.
- Active Directory, Group Policy, File/Print Services
- Systems Administration (Windows/Linux/MacOS)
- Enterprise Server Deployment, Testing & Repair
- Enterprise Hardware Deployment
- Virtualization (ProxMox VE, VMware ESXi)
- Network Administration (DNS, DHCP, VPN, TCP/IP etc.)
- Backup & Disaster Recovery
- Technical Support (Remote & On-Site)
- Helpdesk, Technical Support , Ticket Management & Documentation
- Security & Firewall Configuration
- Programming, Scripting & Automation (C#, C++, Python, Bash, PowerShell)
Work Experience
Hardware Solutions Engineer
Service Express-Grand Rapids, MI
June 2022 to Present
- Spearheaded the development of a new hardware repair department, significantly improving costs,
turnaround times and overhead. - Engineered, tested, and deployed enterprise server and storage hardware solutions for large-scale
environments. - Configured and implemented internal iPXE boot services, ProxMox VE, and TrueNAS infrastructure,
reducing rack usage, energy consumption, and operational overhead. - Provided expert-level support and resolution for advanced technical issues, becoming the go-to
escalation resource. - Rewrote & modernized internal web interfaces to improve usability, UX and operational insight.
- Resolved a critical memory leak in a C# API backend, enhancing system performance for the
development team. - Designed, developed and implemented 3D printed CPU covers for shipping and storage of
motherboards.
IT Technician
DDS Integration-Grand Rapids, MI
2021 to 2022
- Delivered full-service IT support for dental practices, managing networks, workstations, and servers.
- Managed complex dental imaging systems and practice management software, ensuring zero
downtime. - Standardized backup procedures using cloud and on-site solutions.
- Managed desktop, server, firewall and VPN configurations.
- Created custom automation tools to handle repetitive support and administration tasks, improving
workflow efficiency. - Provided comprehensive vendor, doctor, and staff support both remotely and on-site.
Professional Services Technician
CompuCraft-Grand Rapids, MI
2018 to 2021
- Actively managed and resolved high-priority support tickets and escalations, maintaining customer
satisfaction across multiple client environments. - Authored and maintained internal documentation and guides, streamlining internal processes and
reducing escalations. - Participated in large-scale device rollouts and network deployments, including a MacOS and Windows
device deployment in a public schools. - Developed Python automation scripts to reduce manual work, increasing team productivity.
Desktop Support Technician
TnT Marketing-Grand Haven, MI
2016 to 2018
- Provided end-user support and system maintenance for hardware and software issues, both on-site
and remotely. - Set up and secured employee workstations, configured VPNs, and managed user access and encryption.
- Installed and maintained network devices, printers, and endpoint hardware.
Kitchen Manager
The Library Kitchen and Taphouse-Kalamazoo, MI
2015 to 2016 - Managed kitchen operations & inventory, led a team, and streamlined workflow in a fast-paced
restaurant environment.
Shift Leader/Manager
Turbo Components-Fruitport, MI
2013 to 2015 - Oversaw CNC operations, performed QA checks, and ensured precision in part manufacturing
processes.
Other Work Experience
Kitchen Manager
The Library Kitchen and Taphouse-Kalamazoo, MI
2015 to 2016
- Managed kitchen operations & inventory, led a team, and streamlined workflow in a fast-paced
restaurant environment.
Shift Leader/Manager
Turbo Components-Fruitport, MI
2013 to 2015
- Oversaw CNC operations, performed QA checks, and ensured precision in part manufacturing
processes.